Shipping policy
SHIPPING POLICY
Last updated: June 2025
Thank you for shopping with Vinaura. We want to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
Order Processing
All orders are processed within 2 to 3 business days of payment confirmation. Business days are Monday through Friday excluding federal holidays. Orders placed on weekends or holidays will begin processing the following business day. You will receive an email confirmation with tracking information once your order has shipped.
During high volume periods such as product launches or promotions processing times may be extended by 1 to 2 additional business days. We will communicate any significant delays via email.
Domestic Shipping
We currently ship within the United States only. We hope to offer international shipping in the future.
Shipping rates are calculated at checkout based on order weight and destination. Free standard shipping is available on all orders over $35.
Estimated Delivery Times
Standard shipping: 5 to 7 business days after processing. Expedited shipping options may be available at checkout depending on your location. Delivery estimates are provided by the carrier and are not guaranteed. Delays may occur due to carrier volume, weather events, or other circumstances outside our control.
Tracking Your Order
Once your order ships you will receive a confirmation email with a tracking number. You can use this number to track your package directly on the carrier's website. Please allow 24 to 48 hours for tracking information to update after you receive your shipping confirmation.
Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery we will contact you to arrange reshipment. Additional shipping charges may apply. We are not responsible for packages returned due to an address error made by the customer.
Lost or Stolen Packages
Vinaura LLC is not responsible for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you have not received your package please first check with neighbors and building management, then contact your local carrier with your tracking number. If you are still unable to locate your package contact us at slade@vinaurasupplements.com and we will do our best to assist you.
Address Changes
Please ensure your shipping address is correct before completing your order. We are unable to change shipping addresses after an order has been processed. If you notice an error in your shipping address contact us immediately at slade@vinaurasupplements.com and we will try to intercept the order before it ships.
Holiday Shipping
During peak holiday periods carrier delays are common. We recommend ordering early to ensure timely delivery. We are not responsible for carrier delays during holiday periods.
Contact Us
For any shipping questions or concerns please contact us at slade@vinaurasupplements.com. We aim to respond to all inquiries within 2 business days.
Vinaura LLC 5370 State Route 23 Windham, NY 12496